{"id":813,"date":"2026-04-23T12:18:02","date_gmt":"2026-04-23T04:18:02","guid":{"rendered":"https:\/\/d.ptpl.dev\/av\/?page_id=813"},"modified":"2026-04-23T12:37:13","modified_gmt":"2026-04-23T04:37:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/alphasixtest2.com\/av\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"

Return & Shipping Policy<\/strong><\/p>\n

Absolute AV Pte Ltd<\/strong><\/p>\n

    \n
  1. Return Policy<\/strong><\/li>\n<\/ol>\n

    At Absolute AV Pte Ltd, we strive to ensure that all products delivered meet your expectations. Returns are accepted strictly under the conditions outlined below.<\/p>\n

    1.1 Eligibility for Returns<\/strong><\/p>\n

    You may request a return or exchange only if:<\/p>\n

      \n
    • You have received an incorrect item; or<\/li>\n
    • The product delivered is defective or damaged upon receipt (subject to verification).<\/li>\n<\/ul>\n

      1.2 General Return Requirements<\/strong><\/p>\n

      To qualify for a return, all the following conditions must be met:<\/p>\n

        \n
      • Valid proof of purchase<\/strong> (original invoice) is provided.<\/li>\n
      • The product is in brand new, unused condition<\/strong>.<\/li>\n
      • Items are returned in their original, unopened packaging<\/strong>.<\/li>\n
      • All original contents are included, such as:\n
          \n
        • Accessories<\/li>\n
        • User manuals<\/li>\n
        • Warranty cards<\/li>\n
        • Certificates (if applicable)<\/li>\n
        • Complimentary items or bundled gifts<\/li>\n<\/ul>\n<\/li>\n
        • Return request is submitted within 7 working days<\/strong> from the date of delivery.<\/li>\n<\/ul>\n

          1.3 Non-Returnable Items<\/strong><\/p>\n

          Returns will not be accepted for:<\/p>\n

            \n
          • Items that have been installed, used, or altered<\/li>\n
          • Products with missing components or damaged packaging<\/li>\n
          • Special order, customised, or clearance items (unless defective)<\/li>\n
          • Returns due to change of mind<\/li>\n<\/ul>\n

            1.4 Return Process<\/strong><\/p>\n

            To initiate a return:<\/p>\n

              \n
            1. Email us at contactus@absoluteav.com.sg<\/strong> with:\n
                \n
              • Order \/ Invoice number<\/li>\n
              • Description of issue<\/li>\n
              • Supporting photos (if applicable)<\/li>\n<\/ul>\n<\/li>\n
              • Our Customer Service team will review and verify your request.<\/li>\n
              • Upon approval, instructions for return or exchange will be provided.<\/li>\n<\/ol>\n

                Important Notes:<\/strong><\/p>\n

                  \n
                • Returns sent without prior approval will not be accepted.<\/li>\n
                • Customers may be required to bear return shipping costs unless the error is due to Absolute AV Pte Ltd.<\/li>\n<\/ul>\n

                  1.5 Inspection & Approval<\/strong><\/p>\n

                  All returned items are subject to inspection upon receipt.
                  \nAbsolute AV Pte Ltd reserves the right to:<\/p>\n

                    \n
                  • Reject any return that does not meet the stated conditions<\/li>\n
                  • Determine the final eligibility for exchange or replacement<\/li>\n<\/ul>\n
                      \n
                    1. Shipping Policy<\/strong><\/li>\n<\/ol>\n

                      2.1 Pre-Order Items<\/strong><\/p>\n

                        \n
                      • For all pre-order products<\/strong>, customers will be notified once stock becomes available.<\/li>\n
                      • Our Customer Service team will contact you to arrange delivery or collection.<\/li>\n<\/ul>\n

                        2.2 In-Stock Items<\/strong><\/p>\n

                          \n
                        • For available items, orders will be processed within 2\u20134 working days<\/strong>, unless otherwise stated on the product page.<\/li>\n
                        • Delivery timelines may vary depending on:\n
                            \n
                          • Order volume<\/li>\n
                          • Product availability<\/li>\n
                          • Installation or project requirements (if applicable)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n

                            2.3 Delivery Conditions<\/strong><\/p>\n

                              \n
                            • Delivery will be arranged to the address provided at checkout.<\/li>\n
                            • Customers are responsible for ensuring access for delivery (e.g., site readiness, permits if required).<\/li>\n
                            • Any failed delivery due to incorrect details or access issues may result in additional charges.<\/li>\n<\/ul>\n

                              2.4 Delays & Liability<\/strong><\/p>\n

                              While we aim to meet all delivery timelines, Absolute AV Pte Ltd shall not be held liable for delays caused by:<\/p>\n

                                \n
                              • External logistics providers<\/li>\n
                              • Customs clearance (if applicable)<\/li>\n
                              • Unforeseen circumstances beyond our control<\/li>\n<\/ul>\n
                                  \n
                                1. General Terms<\/strong><\/li>\n<\/ol>\n
                                    \n
                                  • Absolute AV Pte Ltd reserves the right to amend this policy at any time without prior notice.<\/li>\n
                                  • All decisions regarding returns, exchanges, and shipping arrangements are final<\/strong>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                    Return & Shipping Policy Absolute AV Pte Ltd Return Policy At Absolute AV Pte Ltd, we strive to ensure that<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-813","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/pages\/813","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/comments?post=813"}],"version-history":[{"count":2,"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/pages\/813\/revisions"}],"predecessor-version":[{"id":3496,"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/pages\/813\/revisions\/3496"}],"wp:attachment":[{"href":"https:\/\/alphasixtest2.com\/av\/wp-json\/wp\/v2\/media?parent=813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}